Shipping & Returns

Standard

Your products will be shipped in 3-5 business days (once the order is received at our warehouse (Monday-Friday). We currently ship to the 48 contiguous states in the United States. We also ship to Alaska and Hawaii, but additional fees may apply.

Our team processes orders within 24-48 hours and are processed during regular business hours, Monday through Friday, with the exception of major holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.

Will all of my items be shipped together?
We ship all items together at one time where possible. If any items are out of stock we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to your selected shipping location. 
My order still hasn’t arrived and it says that it’s been shipped. What can I do?
The fastest way to find out where your package is to simply click on your tracking number in your order confirmation email. If you’re still having trouble, please contact our customer service team at info@orbwellness.com. You will receive a response within 24-48 hours (during regular business hours, Monday through Friday).
What courier do you use?
We ship via FEDEX® in the United States.
What countries do you ship to?
We currently ship to the 48 contiguous states in the United States. We also ship to Alaska and Hawaii, but additional fees may apply.
Do you ship to po boxes or military addresses?
At this time we are unable to ship any PO boxes or APO/FPO/DPO addresses.
How can I track my order?
Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number. You can also check that status by logging into your user account here.
How can I return my product?
If you are not completely satisfied with your purchase, you may return or exchange the item in its original, unused condition (including all original packaging) within 30 days for a full refund, less shipping and handling charges.

ORB Return Policy

Dear Valued Customer,

At ORB, we take pride in knowing that you are satisfied. If for any reason at all you are not 100% satisfied with a product purchased from ORB, you may return it within 30 days for a full refund (less shipping) or exchange.

The following are our return policies and instructions. Please be sure to follow them closely to ensure a hassle-free return.

  1. Returns only apply to product that has been purchased from our online store. We do not accept returns for purchases made from any other retailer.
  2. Please be advised that your refund will be calculated using any promotion or discount that was applied during original purchase.
  3. To start a return, email info@orbwellness.com with your full name, phone number, and order confirmation number, as well as a brief description of the reason as to why you are returning your product.
  4. A customer service representative from ORB will contact you within 48-72 hrs with an RMA # (Return Merchandise Authorization Number) as well as a packing slip that must be included with the package.

Customer is responsible for all shipping charges on returned items. Customer is also responsible for any applicable shipping charges if a new product is desired in exchange for the return.

 

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