Shipping & Returns
Your products will be shipped in 3-5 business days (once the order is received at our warehouse (Monday-Friday). We currently ship to the 48 contiguous states in the United States. We also ship to Alaska and Hawaii, but additional fees may apply.
Our team processes orders within 24-48 hours and are processed during regular business hours, Monday through Friday, with the exception of major holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.
ORB™ Return Policy
Dear Valued Customer,
At ORB™, we take pride in knowing that you are satisfied. If for any reason at all you are not 100% satisfied with a product purchased from ORB™, you may return it within 30 days for a full refund (less shipping) or exchange.
The following are our return policies and instructions. Please be sure to follow them closely to ensure a hassle-free return.
- Returns only apply to product that has been purchased from our online store. We do not accept returns for purchases made from any other retailer.
- Please be advised that your refund will be calculated using any promotion or discount that was applied during original purchase.
- To start a return, email email@example.com with your full name, phone number, and order confirmation number, as well as a brief description of the reason as to why you are returning your product.
- A customer service representative from ORB™ will contact you within 48-72 hrs with an RMA # (Return Merchandise Authorization Number) as well as a packing slip that must be included with the package.
Customer is responsible for all shipping charges on returned items. Customer is also responsible for any applicable shipping charges if a new product is desired in exchange for the return.
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